How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Smartdont Plumbing to be treated fairly and honestly. If something went wrong, let us know. This page shows how to complain and what happens next. It is a general template and not legal advice.

What Can You Tell Us About?

You can write to us about:

• Your experience when you phoned or contacted Smartdont Plumbing
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a plumber we connected you with

Is Your Issue With a Provider?

Plumbers in our network are independent businesses. Each is responsible for its own estimates, pricing, work and customer service. If you have a problem with work done in your home, the usual first step is to raise it with the plumber directly and keep a written record.

Please still tell us. Feedback about providers helps keep our network honest, and providers who repeatedly fall short of what we expect may be removed. Keep in mind that Smartdont Plumbing cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

How Do You Send a Complaint?

Email contact@smartdont.garden and include:

• Your name and a way to reach you
• The date you contacted us or the plumber
• The phone number you dialed or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

What Happens After You Write?

We will confirm receipt by email, usually within a few business days. Then we look into what happened, which may include reaching out to the provider. After that, we reply with what we found and any steps we are taking.

What If You Are Still Unhappy?

Reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about plumbing work itself, your state or local plumbing licensing board may be able to help.

Where Do You Reach Us?

Email: contact@smartdont.garden